Before contacting us, please refer to the "News" and "FAQs" to see if there is any content similar to your inquiry.
For inquiries about the game, please contact us using the email form at the bottom of this page.
Customer Support Guidelines
- 1. Customer Support replies will be made only in English.
- 2. Please contact us through the email form in the app so that we can look into your character data.
- 3. We cannot answer questions regarding gameplay strategy.
We may not be able to answer all questions, whether or not the question is related to gameplay strategy. - 4. Response may take time depending on the requested information.
We cannot fulfill requests or information for immediate response or any specified time frame. - 5. In case email is undeliverable, or depending on the requested information, we may prefer other ways to contact user.
- 6. If you send multiple questions in a mail, our reply may take time.
- 7. The period of the log we can investigate is up to 1 year from the date of your inquiry.
Thanks for your understanding and cooperation.
Customer Support Hours
Contact form is available 24/7, however Customer Support will not be available during weekends and holidays. Operational hours are 11:00AM to 6:00PM Japan Time Zone.
Inquiries submitted during non-operating hours will be replied to the email address written in the mail form from the next business day.
Thanks for your understanding and cooperation.
The flow of how the inquires will be handled
- 1. An auto-reply email will be sent immediately upon receiving your inquiry by our support.
Please make sure to check the contents of the auto-reply email to confirm there is no error in your inquiry. - 2. After the auto-reply, we will reply to your inquiry during our business hours. We may ask you to reply with detailed information in certain cases.
- 3. We may contact you again depending on your inquiry.
Notes
If you don't receive an auto-reply email, it may be because the email address you entered is incorrect or your spam mail settings are applied to our email. Please note that it may take some time for us to reply.
Please check the email address you enter when contacting us, your incoming email settings (Allow emails from @metria.jp), and your spam folder, and then contact us again.
